Terms of Service

Effective date: January 1, 2026  ·  Last updated: January 1, 2026

1. The Service

On First Call LLC ("On First Call," "we," "us") provides an AI-powered call answering platform designed for home service businesses. The service includes:

• AI call answering — inbound calls to your business number are answered by an AI voice agent trained on your business's services, hours, and preferences
• Lead qualification — the AI asks configured questions to understand the caller's needs and determine the appropriate response
• Appointment booking — qualified callers who are ready to schedule are booked directly into your connected calendar
• Call logging and summaries — a written summary of every call, including caller information and outcome, delivered to you after each interaction
• After-hours and overflow answering — calls answered outside your set hours or when your lines are busy
• Urgent call routing — calls identified as urgent are escalated to a live contact according to your configured routing rules

2. Eligibility and Account

You must be at least 18 years old and operating a legitimate business to use our service. By signing up, you represent that the information you provide is accurate and that you have authority to bind your business to these terms.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@onfirstcall.com if you suspect unauthorized access.

3. Subscription and Billing

On First Call is offered on a subscription basis. Your subscription plan, pricing, included call volume, and billing frequency will be specified at time of signup and in your account dashboard.

• Billing cycle — subscriptions are billed monthly or annually in advance, depending on the plan selected
• Auto-renewal — subscriptions renew automatically at the end of each billing period unless cancelled prior to renewal
• Overages — calls exceeding your plan's included volume may be billed at a per-call or per-minute rate as disclosed on your plan
• Price changes — we will provide at least 30 days' written notice before changing subscription pricing for existing Clients
• Refunds — subscription fees are non-refundable except as required by law or at our sole discretion in exceptional circumstances

4. AI Nature of the Service

On First Call is an AI-powered service. While we design it to handle calls accurately and professionally, you acknowledge that:

• The AI may occasionally misunderstand caller requests, mishear information, or make errors in qualification or booking
• The service is not a licensed professional service of any kind (legal, medical, financial, etc.)
• The AI operates based on the configuration you provide — inaccurate or incomplete configuration is your responsibility
• You should review call summaries and maintain reasonable oversight of bookings made on your behalf

We continuously work to improve accuracy and reliability, but we do not guarantee error-free performance.

5. Your Responsibilities

As a Client, you are responsible for:

• Configuring the service accurately, including your services, service areas, pricing guidance, and booking rules
• Connecting a compatible calendar system and keeping it current
• Complying with all applicable laws in your use of the service
• Ensuring your business is licensed and permitted to operate in your jurisdiction
• Reviewing call logs and correcting any booking errors promptly
• Not using the service to answer calls on behalf of businesses you do not own or have authority to represent
• Not attempting to manipulate, reverse-engineer, or circumvent the service

6. Acceptable Use

You may not use On First Call to:

• Engage in any fraudulent, deceptive, or misleading business practices
• Answer calls on behalf of regulated industries where AI answering may be prohibited or restricted (e.g., certain financial services, legal services) without appropriate disclosures
• Collect sensitive caller data beyond what is needed for legitimate business qualification purposes
• Violate any law or third-party rights

7. Intellectual Property

On First Call retains all rights to our platform, technology, AI models, and branding. Your business data, call logs, and summaries generated from your calls belong to you. You grant On First Call a limited license to process your data solely to deliver the service and, in anonymized/aggregated form, to improve our systems.

8. Confidentiality

Each party agrees to keep the other's confidential business information private and not to disclose it to third parties without consent. Your caller data and call contents are confidential and will not be shared outside of delivering the service to you, except as required by law.

9. Service Availability

We target high availability for our platform and will communicate scheduled maintenance in advance. Unplanned outages may occur. On First Call is not liable for losses arising from service interruptions. If you experience sustained outages, contact us — we will work to resolve them promptly and may provide service credits at our discretion.

10. Disclaimers

The service is provided "as is" and "as available." We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every call will be handled perfectly.

11. Limitation of Liability

To the fullest extent permitted by law, On First Call's total liability to you for any claim arising from these terms or your use of the service shall not exceed the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, consequential, punitive, or special damages, including lost revenue, lost bookings, or reputational harm, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless On First Call and its officers, directors, employees, and agents from any claims, losses, damages, and expenses (including reasonable legal fees) arising from: your use of the service; your violation of these terms; your non-compliance with applicable laws; or your business practices.

13. Term and Termination

These terms begin when you subscribe and continue until your subscription is terminated. Either party may terminate with notice as specified in your subscription plan. We may immediately suspend or terminate your account for material breach of these terms, non-payment, or use that poses legal or reputational risk to On First Call. Upon termination, you lose access to the platform, and we will retain and then delete your data in accordance with our Privacy Policy.

14. Modifications

We may update these terms from time to time. Material changes will be communicated by email to active Clients at least 14 days before taking effect. Your continued use of the service after the effective date constitutes acceptance. If you do not agree to the updated terms, you may cancel your subscription before they take effect.

15. Governing Law and Disputes

These terms are governed by the laws of the State of [State], without regard to conflict of law principles. Any dispute arising from these terms or the service shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Contact

On First Call LLC
Legal inquiries: legal@onfirstcall.com
General: hello@onfirstcall.com