For landscaping & tree service businesses
You can't answer the phone with a saw in your hands. On First Call can — and it books the appointment before the caller hangs up.
Tree work is a trade where the phone rings hardest at exactly the moment you can least afford to answer it.
You're forty feet up in a harness with a running saw, or feeding a chipper that drowns out everything. You are not letting go to dig your phone out. Meanwhile the call that just came in was a whole-lot clearance after last night's wind — the biggest job of your month — and it went to voicemail.
Almost nobody leaves a voicemail for a tree service. There is a limb across their driveway and a list of tree services in front of them. They hang up and call the next number, and that number answers.
None of that is a discipline problem. It's a coverage problem — and it is worst in exactly the week that decides your year. Hiring somebody to sit on a phone for the other fifty weeks is a real expense for a crew your size.
No hold music, no phone tree, no "press 1 for service." The caller starts talking to something that responds like a person, at 2pm on a Tuesday or 2am on a Sunday.
Name, address, and a plain description — a limb down on something, a tree leaning after the wind, a removal they have been putting off, or regular maintenance — asked the way a good dispatcher asks, so you know what you are driving to, and what size kit it needs.
Not a callback list. It reads your actual Google Calendar during the call and only offers times that are genuinely open.
The appointment lands on the calendar before the caller hangs up, routed to whichever crew is least loaded that day.
The customer gets a confirmation with the time, address, and problem, and replies Y to confirm. Your tech gets the job on their phone. Nothing lives only in someone's head.
A real call, unedited except for a muted phone number. The point is not that it answered — it is that the caller asked about scheduling and insurance in the same breath, and it answered neither until it had asked whether a power line was involved.
The caller’s phone number is muted between 1:31 and 1:40. Nothing else is edited. The business name was typed into the demo form by the caller — it is not a customer of ours, and no real business is being represented.
Read the order back: power lines, then urgency, then name, number, address, and a slot the same afternoon. That is a tree dispatcher’s sequence, and the safety question came before the sales question. A service that takes a message would have written down “branch on roof, call back” and left the rest to whoever read it.
A generic call center takes a message. That's not the same as booking a job, and after a storm it's worse than useless — by the time somebody reads you the message, three other crews have already quoted it.
"There is an oak limb through my garage roof" and "I think that pecan needs thinning before summer" are not the same call, and they should not get the same response. Urgent ones are flagged and routed so you hear about them now, not at the end of the day.
Half of triage is knowing where the job is. Every booking comes through with the service address attached, so you're not calling back to ask.
If you run more than one crew, the job goes to whoever is least loaded that day, checked against their real calendar rather than a guess.
A limb resting on a roof and a limb resting on a service drop look identical to the person describing them, and they are completely different jobs — the second is not yours to touch until the utility has been out. It asks, every time, and if a line is involved it tells the caller to stay well back and ring the utility before it goes near a calendar. That is the one question on this call that nobody can afford to skip.
Storm callers ask about claims, and a wrong answer on that is worse than no answer. It will not say whether something is covered, will not guess at what an adjuster will pay, and will not coach anyone on how to word a claim. It takes down what happened and when, books the visit, and leaves the insurance conversation to you.
Weather moves tree jobs more than most, and the reschedule is where small crews lose one entirely — the customer rings back, nobody picks up, and they book with somebody else instead.
Here, the customer just texts. They get a short list of times that are actually open, reply with a number, and the calendar updates itself. No one at your shop touches it.
There’s an unedited tree service call further up this page — storm damage triaged, power lines ruled out first, and a visit booked for the same afternoon. The homepage has another. The customer page follows the same job on to the confirmation text and a reschedule handled entirely by text. Start to finish, nobody at the business was involved.
It's a natural voice conversation, not a menu tree — callers talk normally and it responds normally. We'd rather you judge that yourself than take our word for it: there's an unedited recording of a tree service call further up this page, and the demo rings your phone and answers as your own business.
It answers them at the same time. That is the difference between software and a person on a phone: the fiftieth caller gets the same answer as the first, rather than a busy tone. Each one is triaged, given a real slot, and the ones with a tree on a house are flagged so they reach you straight away.
It books. It reads your live Google Calendar during the call, offers only times that are genuinely open, and writes the appointment onto the calendar before the call ends. The customer gets a confirmation text with the details.
They text back. They get a short list of times that are actually available, reply with a number, and the calendar updates. Nobody at your shop has to touch it.
It is one flat monthly price with no contract, and you can stop whenever you like — nothing per call, per minute or per message, so a storm week does not produce a bill you did not expect. Most crews keep it on year round precisely because the quiet months are when a missed call hurts most.
Put in your business name and we'll ring you in about ten seconds. Answer it the way one of your customers would.
Have it call you See pricing