For personal injury firms
The signed case goes to the firm that picked up. On First Call answers every call, takes the basics without practising law, and books the consultation before they hang up.
People do not schedule getting hurt. The call comes at 9pm on a Sunday, from a car park, from an emergency room, from someone who has never needed a lawyer before and is not sure this even counts.
They ring the first firm they find. If it goes to voicemail, most will not leave one — they will ring the next name on the list, and that firm will answer. By the time anyone calls back on Monday, the case is signed somewhere else.
Nobody records that as a lost case, because it never became one. It is simply a call that happened, and then a client who never existed.
An after-hours answering service takes a message. That is not the same as being the firm that answered, and in a business where the signed case goes to whoever picked up, it is not close.
No hold music, no phone tree. Somebody frightened and in pain at 9pm is talking to something calm that responds like a person.
Before anything else, so that if the line drops or they cannot talk, your firm can still reach them. That single field is the difference between a lead and a missed call.
What happened, roughly when and where, whether anyone is still being treated, whether an insurer has already been in touch, and the names of others involved so you can run conflicts.
Not a callback list. It reads your live Google Calendar during the call and offers only times that are genuinely open.
A collision in the last day or two, someone still in hospital, a fatality, a commercial vehicle, or an adjuster asking for a recorded statement — those reach a person immediately instead of sitting in a diary.
This is the first question every attorney asks, so it is worth answering before anything else.
It will not say whether somebody has a claim, what it might be worth, what a settlement could look like, or what any fee would be. When a caller pushes — and they do, because it is the thing they most want to know — it says an attorney has to look at it, and books that conversation. That is the true answer, and a safer one than a guess.
No opinions on fault or liability, no guidance on deadlines or time limits, and no telling anyone what to do next beyond speaking with the attorney.
If a caller already has an attorney for the matter, it does not take details and does not book. It says the firm cannot discuss a matter where someone is already represented, and ends the call politely.
It is booking a consultation, not taking a statement. Everything a client tells you is better said once, to you.
Every call is logged whether it books or not, with a transcript and a recording. The ones that hang up before booking are logged too, with the name and number if it got that far — those are the calls most firms never learn about at all.
Bookings land on your calendar with the caller's details attached, and the client gets a confirmation text they can reply to. If they need to move it, they text and the calendar updates itself.
There is an unedited recording of a real call on our homepage, and you can have it ring your own phone and answer as your firm — you will be talking to it about a minute from now. Push it the way a caller would and see where it refuses to go.
No, and it is instructed at length not to. It will not say whether someone has a case, estimate value or fees, opine on fault, or advise on deadlines. It says an attorney has to review it and books that conversation. We would rather you test that yourself than take our word for it — have it call you and push it.
It stops. It does not take details and does not book. It says the firm cannot discuss a matter where someone already has an attorney, and ends the call politely.
Some calls are not diary entries. A collision in the last day or two, someone still in hospital, a fatality, a commercial vehicle, or an insurer asking for a recorded statement all route to a person immediately rather than being booked for Tuesday.
It asks for the names of others involved so your firm can run conflicts before any substantive conversation. It deliberately does not go deeper than that on the first call.
It is a natural voice conversation, not a menu tree. There is an unedited recording of a real call on the homepage, and you can have it ring your own phone and answer as your firm.
It covers the hours they do not. Most firms run it on evenings, weekends and overflow, so the calls that used to reach voicemail reach something instead. During office hours nothing changes.
Put in your firm name and we will ring you in about ten seconds. Push it the way a caller would and see where it refuses to go.
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